Frequently Asked Questions
Yes. Every page on this site — including product listings, categories, and search — requires a registered, approved account. Guests are directed to register before browsing.
New Buyer, Seller, and Company accounts are reviewed by our admin team after registration. You will be notified once your account is approved and ready to use.
Fixed-price listings can be purchased immediately at the listed price. Auction listings let buyers place bids until the auction ends; some auctions also support proxy (automatic) bidding, where the system bids on your behalf up to a maximum you set.
Once a seller marks your order as delivered, you have 7 days to submit a return or refund request directly from your order. The seller reviews the request first; if they reject it, you can escalate to our admin team, whose decision is final. See our Returns & Refund Policy page for full details.
Each seller enters their own carrier and tracking number for every order, so you can track your shipment directly from your account.
Certain product categories require identity and age verification before you can complete registration or list a product in that category. This is handled through our verification partner and is a one-time step.
Every seller has a Store Support option on their storefront page, and you can also message them directly from your account's Messages section once you have an order or open question with them.
Yes. Every Seller and Company account goes through admin approval, and every product listing is reviewed before it goes live.