Returns & Refund Policy

Returns & Refund Policy

This policy explains how returns and refunds work on this marketplace.

Refund Window

Once a seller marks your order as Delivered, you have 7 days to request a return or refund on that order. Requests submitted after this window has closed cannot be processed.

How to Request a Return or Refund

From your account, open the order you would like to return and submit a return/refund request with your reason. This sends the request directly to the seller who fulfilled your order.

Seller Review

The seller will review your request and either approve or reject it. If approved, your refund is processed according to the resolution the seller offers.

If Your Request Is Rejected

If a seller rejects your return/refund request, you may escalate the matter to our admin team for review. Our team will examine the order, then issue a final decision. Both you and the seller will be notified of the outcome.

Auctions

Items purchased through an auction (including Buy It Now) are covered by the same return window and process described above once the order is marked Delivered.

Return Shipping

Return shipping arrangements (who pays, and how the item is sent back) are made directly with the seller as part of your return request.

Questions?

If you have any questions about a specific order, please reach out through Messages or your seller's Store Support option, or contact us directly.