Zurgle Warranty
This policy explains warranty coverage for products purchased through this marketplace, separately from our Returns & Refund Policy.
What Is Covered
Products may be covered by a manufacturer’s or seller’s warranty against genuine manufacturing defects — for example, a product that stops working correctly under normal use. Warranty terms and length vary by seller and product, and are stated on the individual product listing where applicable.
What Is Not Covered
- Damage caused by misuse, accident, or normal wear and tear.
- Products that were altered or repaired by anyone other than the seller or manufacturer.
- Cosmetic wear that does not affect how the product functions.
How to File a Warranty Claim
Open the order for the product in question from your account and contact the seller directly through Store Support, describing the issue. If the seller is unable to resolve a valid warranty claim, you may escalate the matter to our admin team for review, the same way you would for a return/refund request.
Warranty Claims After the Return Window
A defect covered by warranty can surface after our standard 7-day return window has closed. A warranty claim is handled separately and is not limited by that return window, provided the issue is a genuine defect covered by the applicable warranty.
Questions?
If you are unsure whether a specific product is covered, check the product listing or contact the seller through Store Support before purchasing.