Age Verification Policy

At Zurgle, we are committed to responsible commerce and maintaining a safe and compliant online environment. This Age Verification Policy explains when and why we may verify a customer’s age and the requirements that may apply when accessing or purchasing age-restricted products or services.

1. Purpose of Age Verification

Age verification helps us ensure that products, content, or services subject to legal age restrictions are made available only to customers who meet the applicable minimum age requirement.

We may use age verification where required by applicable law, payment providers, product restrictions, or our internal compliance procedures.

2. Age Requirement

You must meet the minimum legal age applicable to the product or service you are attempting to access or purchase.

By purchasing an age-restricted product or accessing restricted content, you confirm that you meet the applicable age requirement in your jurisdiction.

If you do not meet the required age, you must not attempt to access, purchase, or use the restricted product or service.

3. When Verification May Be Required

Age verification may be required during or before certain transactions, including when:

• A product is subject to a legal age restriction.
• Applicable laws require verification.
• A payment provider or other service provider requires verification.
• We need to confirm eligibility before completing an order.
• We identify information that requires additional verification.

Verification requirements may vary depending on the product, transaction, and customer’s location.

4. Verification Information

Where verification is required, we may request information reasonably necessary to confirm eligibility, such as age or date of birth.

In certain circumstances, additional documentation or verification through an approved third-party service may be required.

We will only request information that is reasonably necessary for the applicable verification process, subject to applicable legal requirements.

5. Accuracy of Information

Customers are responsible for providing accurate and truthful information during the age verification process.

You must not:

• Provide a false date of birth.
• Use another person’s identity or information.
• Attempt to bypass age verification.
• Modify or falsify verification information.
• Help another person circumvent age restrictions.

Providing inaccurate information may result in an order being cancelled or access being restricted.

6. Failed or Incomplete Verification

If age verification cannot be completed or the required information cannot be verified, we may be unable to process the applicable order or provide access to the restricted product or service.

Where appropriate, we may provide additional instructions for completing the verification process.

7. Privacy and Data Protection

We understand that age verification may involve personal information.

Information collected during verification will be handled in accordance with our Privacy Policy and applicable privacy and data-protection laws.

Where a third-party verification provider is used, the verification process may also be subject to that provider’s applicable privacy policy and terms.

8. Location-Based Requirements

Age restrictions and verification requirements may differ depending on where you are located.

Customers are responsible for complying with the laws and regulations applicable to their location. We may restrict the sale or delivery of certain products where required by law.

9. Protection of Minors

We do not knowingly permit individuals who do not meet applicable legal age requirements to purchase or access age-restricted products or services.

If you believe that a minor has attempted to access a restricted product or service through our website, please contact our support team so that we can review the matter.

10. Order Restrictions and Cancellation

We reserve the right to delay, restrict, or cancel an order if required age verification has not been successfully completed or if we reasonably believe that the applicable age requirements have not been satisfied.

Any eligible refund resulting from a cancelled order will be handled in accordance with our applicable Returns & Refund Policy.

11. Policy Updates

We may update this Age Verification Policy when necessary to reflect changes to our products, services, legal requirements, or verification procedures.

The latest version will be published on this page, and we encourage customers to review the policy periodically.

12. Contact Us

If you have questions about age verification, eligibility requirements, or a verification request, please contact our support team before completing your purchase.

We are committed to handling verification requests responsibly while protecting customer privacy and complying with applicable requirements.