Shipping Policy

At Zurgle, we want your order to arrive safely, accurately, and as quickly as possible. This Shipping Policy explains how we process orders, available shipping options, delivery timelines, tracking, and situations that may affect delivery.

1. Order Processing

Orders are typically processed after payment has been successfully received and the order information has been verified.

Processing times may vary depending on:

• Product availability
• Order volume
• Product type or size
• Custom or special-order products
• Payment verification
• Shipping destination
• Business days, weekends, and holidays

An order may require additional processing time when products are made to order, backordered, customized, or require additional verification.

2. Shipping Methods

Zurgle may offer different shipping methods depending on the products ordered and the delivery destination.

Available shipping options may include standard, expedited, freight, or other delivery services offered at checkout.

The shipping method and estimated delivery timeframe available for your order will depend on the applicable products, destination, carrier availability, and other order-specific factors.

3. Estimated Delivery Times

Delivery estimates provided at checkout or during the ordering process are estimates and are not guaranteed unless expressly stated otherwise.

Delivery times may be affected by:

• Carrier delays
• Weather conditions
• Holidays
• High shipping volumes
• Incorrect or incomplete addresses
• Customs or regulatory requirements
• Transportation disruptions
• Events outside of our reasonable control

The estimated delivery timeframe begins after the order has been processed and shipped, unless otherwise stated.

4. Shipping Charges

Shipping charges may vary based on:

• Shipping destination
• Order size and weight
• Product dimensions
• Shipping method
• Freight requirements
• Promotional offers
• Special handling requirements

Any applicable shipping charges will generally be displayed during checkout before the order is completed.

Additional charges may apply to certain oversized, heavy, remote-area, freight, or special-handling shipments.

5. Order Tracking

When tracking information is available, Zurgle may provide shipment tracking information after your order has been dispatched.

Tracking information is provided by the applicable shipping carrier and may take some time to become active after the shipment has been created.

Customers should use the tracking information provided to monitor the progress of their shipment.

6. Delivery Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your:

• Name
• Street address
• Apartment, suite, or unit number
• City
• State or province
• Postal or ZIP code
• Phone number, where required

Zurgle may not be responsible for delivery issues resulting from incorrect, incomplete, or outdated address information provided by the customer.

If you need to change your shipping address after placing an order, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or shipped.

7. Delayed or Lost Shipments

If your order has not arrived within the expected delivery timeframe, please review the tracking information and contact us for assistance.

For shipments showing as delivered but not received, we may request that you:

• Check the delivery location
• Check with household members, neighbors, or building management
• Review the carrier’s delivery information
• Contact the applicable carrier
• Provide additional information needed to investigate the shipment

We may work with the shipping carrier to investigate delayed, missing, or potentially lost shipments.

8. Damaged Shipments

If your order arrives damaged, please contact Zurgle as soon as reasonably possible.

Where appropriate, we may request:

• Photographs of the damaged package
• Photographs of the product
• Photographs of shipping labels
• Order information
• A description of the damage

Do not discard damaged packaging until you have received instructions from Zurgle or the applicable carrier, as it may be needed for an investigation or claim.

9. Incorrect or Missing Items

If you receive an incorrect, incomplete, or missing item, contact us promptly with your order information and details regarding the issue.

We may review the order, shipment information, and applicable carrier records to determine the appropriate resolution.

10. Freight and Large Shipments

Certain products may require freight delivery because of their size, weight, quantity, or special handling requirements.

Freight shipments may involve additional delivery procedures, including:

• Scheduled delivery appointments
• Curbside delivery
• Special delivery requirements
• Customer availability during delivery
• Inspection of products upon arrival

Freight delivery requirements may vary depending on the carrier, destination, product, and service selected.

Customers should inspect freight shipments when they arrive and document any visible damage before accepting delivery whenever reasonably possible.

11. International Shipping

If Zurgle offers international shipping, additional requirements may apply.

International shipments may be subject to:

• Customs clearance
• Import duties
• Taxes
• Brokerage fees
• Regulatory requirements
• Import restrictions
• Additional delivery delays

Unless expressly stated otherwise, customers may be responsible for applicable customs duties, taxes, brokerage charges, or other fees associated with international delivery.

12. Shipping Restrictions

Certain products may have shipping restrictions based on their size, weight, materials, destination, applicable laws, carrier requirements, or other considerations.

Zurgle reserves the right to restrict or decline shipment to certain locations where necessary or appropriate.

13. Refused or Undeliverable Shipments

If a shipment is refused, returned to us, or cannot be delivered because of an incorrect address, failure to receive the shipment, or other customer-related circumstances, additional shipping or handling charges may apply.

Any refund or reshipment will be handled in accordance with our applicable Returns & Refund Policy and the circumstances of the order.

14. Shipping Delays Beyond Our Control

Zurgle is not responsible for delays caused by circumstances beyond our reasonable control, including severe weather, natural disasters, transportation disruptions, carrier interruptions, government actions, labor disruptions, or other unforeseen events.

We will make reasonable efforts to assist customers when a significant shipping issue occurs.

15. Shipping and Returns

Shipping an order does not automatically mean that the order is eligible for return.

Returns, refunds, exchanges, and applicable return shipping responsibilities are governed by our Returns & Refund Policy and any applicable product-specific terms.

16. Changes to Shipping Information

Zurgle may update shipping methods, delivery estimates, shipping charges, carrier availability, and other shipping-related information from time to time.

Any applicable shipping terms presented during checkout or associated with your order may apply to that specific purchase.

17. Contact Us

If you have questions about shipping, delivery, tracking, damaged shipments, or an order that has not arrived, please contact Zurgle Support.

When contacting us, please have your order number and relevant shipping information available so that we can assist you more efficiently.

Thank you for choosing Zurgle.