We have redesigned how orders appear in your account. Every item you buy now has its own detailed page, even when several items were bought together. Here is a tour of what you will find.
My Orders at a glance
Under My Account → My Orders, each order is shown as a card with its order number, date and total. Underneath, every item in that order has its own row showing the product, the seller and its current status – for example “Delivered on 22 January” or “Processing”.
Why per item? When you buy from more than one seller in a single order, each seller prepares and ships their part separately. Showing each item on its own means you always know exactly where everything is.
The order details page
Click any item to open its details page. All items in the same order share the same order number, and you can switch between them using Other items in this order.
Order status
A simple progress bar shows where the item is: Order Placed, Processing, Shipped and Delivered. Click See all updates for a full timeline of every step, with dates and times.
Item details
See exactly what you bought, the quantity, the seller and the current status. Once an item is delivered, you can leave a rating and review straight from here.
Price details
The price breakdown shows what you paid for this specific item, along with how shipping was charged, any discount and tax. You will also see the total for the whole order and your payment details.
Delivery details
Your delivery address and shipping method are shown here, along with tracking information once the seller has shipped your item.
Invoice
Download a PDF invoice for your records. One invoice covers every item in the order.
Help, refunds and returns
Use Chat with Seller to ask the seller a question about this item – the conversation is linked to your order automatically. If something is wrong after delivery, Raise a Request is available during the refund window shown on the page.
Cancelling an order
If you change your mind soon after ordering, you may be able to cancel. The Cancel order option appears only while the order is still eligible – typically before the seller has started preparing it. You will be asked for a short reason, and the seller is notified straight away.
We hope the new layout makes it easier to keep track of everything you buy on Zurgle. As always, we would love to hear your feedback.
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